Customer care

We have developed a bespoke customer care programme, including four mystery shopper visits per year, designed specifically to provide a benchmark for community pharmacy – something almost impossible for independents to organise on their own.

As a member you are provided with detailed feedback on each mystery shopper visit, along with insights, analysis and an action plan - a great service for finding out what your customers think of your service.

If you have an Alphega Pharmacy tablet, there’s also great functionality that will prompt every member of your team to concentrate on improving one of the three most important aspects of your service as detailed in your last report. These prompts are specific to your pharmacy and offer a real chance to build individual and team focus on the service elements that matter most to your customers.

Customer Care